Last Updated: [26-09-2025]

Thank you for choosing Herbly. We take great care in ensuring that our skincare products reach you in perfect condition. Because our products are personal care items, we have specific guidelines regarding returns and refunds.

1. Returns

  • Due to the nature of skincare products, we do not accept returns once the product has been opened, used, or tampered with. shopherbly

  • Only unused and sealed products in their original packaging may be considered for return (in exceptionally rare cases) subject to our approval. shopherbly

2. Refunds

Refunds apply only in the following circumstances:

  • You received a wrong product compared to what you ordered. shopherbly

  • The product was damaged or defective at the time of delivery. shopherbly

  • You did not receive the product within the promised delivery timeline (excluding delays caused by the courier beyond our control). shopherbly

How to claim a refund:

  • Please raise your request within 48 hours of delivery by contacting us at Care@herblyshop.com with your order details and product images. shopherbly

  • Once your request is verified and approved, refunds will be processed within 7–10 business days to your original payment method. shopherbly

3. Cancellations

  • Orders can be cancelled only if the request is made within 12 hours of placing the order. shopherbly

  • Once an order is processed or dispatched, cancellation will not be possible. shopherbly

4. Non-Refundable / Non-Returnable Items

The following items are not eligible for return or refund:

  • Any product that has been opened or used. shopherbly

  • Items purchased during sale, discount or promotional offers. shopherbly

  • Gift cards, vouchers or complimentary items received through a promotion. shopherbly

5. Exchange Policy

  • At present, we do not offer exchanges.

  • If you received a defective or wrong product, we will arrange a replacement at no extra cost, subject to our approval. shopherbly

6. Contact Us

If you have any questions about our policy, please contact us:

  • Email: Care@herblyshop.com

  • Phone: 9894116387

  • Address: Manufactured & Marketed by Herbly’s Rituals, No. 63/1A, Sri Moogambigai Nagar, Vilankurichi, Coimbatore, Tamil Nadu 641035 — GSTIN: 33FOAPS7800M1ZN shopherbly